Operations Management

Amethyst are able to support your business with the following operations management services.

Operations

  • Care Home management including out of hours support
  • Business Growth including pre acquision due diligence and transitional process
  • TUPE process in conjunction with HR offering
  • Contract Novations
  • Local Authority liaison
  • CQC liaison and compilation & submission of regulatory Documentation                                 
  • Business repositioning – de-registration/changes in care categories                
  • Marketing – SWOT analysis, training materials, strategy, marketing plans
  • Unique Selling Points and promotion                   
  • Insurance and liabilities guidance
  • Monthly provider visits
  • Observational service – dining experience, sit and see, environmental, resident feedback
  • Complaint management – acknowledgement, investigation, outcome; trend analysis
  • Accident analysis – trends, lessons learned
  • Independent investigation – whistleblowing, grievance
  • Interim management of services
  • Rapid response interim support team
  • Root cause analysis and rectification support

Finance                              –                                                       

  • 360 degree overview
  • Budget compilation/management account provision (P&L)
  • Cost Analysis
  • Annual fee uplift review
  • Aged Debt resolution
  • Procurement & Supplier review & Efficiencies Identification
  • Payroll (Finance Team & HR function)
  •  Placement cost analysis (operations complete assessment)

Staffing Review            

  • Staff Structuring
  • Staffing v Dependency
  • Staff compliance (Training/Supervision/Appraisal)
  • Staffing rationalisation
  • Staffing ladder compilation
  • 360 degree overview
  • Management mentoring
  • Management support
  • Recruitment
  • Agency reduction
  • 360 degree registered manager review